Privacy Policy

Every day we work to improve the daily lives of as many people as possible, not only through our products and collections, but also through our services. In some cases, we have to collect information to do this. We don't collect information just for the sake of it.

Ultimately, we are talking about your privacy and we believe that we must be completely transparent in everything that surrounds the treatment of it, which is why we make our Privacy Policy available to you.

This Privacy Policy is the one we apply and you will find it when you purchase through our website ( www.tagart.es ), or through our telephone sales service or interact with us through the different channels we make available to you, such as mobile application, and communication services such as Instagram, Twitter or WhatsApp. It may happen that on occasions we inform you of specific treatments, in that case, you will receive specific information about it.

I. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

The entity that acts as controller of your personal data when you purchase or interact with us is:

TRIBIDIS INTERNATIONAL, SL

CIF:
B-88229695

Contact address:

c/Velázquez No. 15 - 1D

 28001 Madrid - SPAIN

Phone: +34 91 392 0236
Data Protection Officer: dpo@tagart.es

II. WHAT TYPES AND CATEGORIES OF PERSONAL DATA DO WE PROCESS?

The categories of data that we will need from you are classified as:

  • Identification and contact information
  • Billing and payment information
  • Connection data, navigation

Within each of these categories of data are the following types of data that we may request from you or that you will provide to us at some point during our business relationship:

a) Identification and contact information

Name and surname, postal address, shipping address, date of birth, telephone number and email address. In the case of creating accounts for Companies, we will need the company name, registered office, NIF and professional contact information. It may happen that you provide us with data from third parties with whom you have some kind of relationship. In this case, we will process the data because we understand that you have notified these third parties that you were going to provide us with their data and have referred them to this privacy policy so that they know how we process their data. However, as soon as we have the opportunity, we will inform them of this privacy policy.

b) Billing and payment information

Billing address, current account number and bank details. Data required to create and complete an invoice. In the specific case of companies complying with tax obligations, it is mandatory to have a NIF/CIF to be able to complete the invoice. Payment or card details are not stored or collected in our systems, but the data is sent directly through the payment gateway to the payment service provider.

c) Connection and navigation data

In this case we can access your device's IP address and device identification code and metadata.

For business relationships with companies, we will process your company name and tax identification number, the first and last name of the contact person, the address and telephone number of your company.

We appreciate that the data you provide us is up-to-date and true. In the event that the data you provide us is false, incomplete, inaccurate or not up-to-date, TRIBIDIS INTERNATIONAL, SL reserves the right to immediately terminate the contracted services or any other contract that may have been signed.

III. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We will process your personal data for different purposes depending on your relationship or interaction with us. We have identified the following purposes:

1) Sale of products . When you purchase from tagart.es we may process your data for:

  • Manage the purchase orders you make through the different channels (in the online store, by phone, Instagram, Twitter or Whatsapp, in the APP, etc.) and contact you regarding your purchase. You can consult more detailed information about how we handle your personal data by visiting the specific Privacy Policy of the APP that you will find here .
  • Manage payments by communicating data to the corresponding financial institution. In the event that you pay online with a credit card, we will share your data with an external provider to manage the payment in a secure environment and confirm your order.
  • Perform a fraud check on card payments, based on the country where the credit card was issued, postal code and country of origin. In this case, we inform you that this decision is made automatically.
  • Issuing invoices for the purchase of products.
  • If you have a user profile on the tagart.es website, you can view a summary of your purchases in your customer area.

2) tagart.es services . When you request an advisory service, we may process your data to:

  • Request and manage an appointment for any of the tagart.es advisory services that require an appointment.
  • Contact you through any means owned by tagart.es (telephone, email, WhatsApp) in relation to the service you have requested.
  • Manage payment for services.
  • Resolve any queries about our products or services through any means owned by tagart.es (telephone, email, WhatsApp).
  • Prepare and send you invoices.
  • If you have a user profile on the tagart.es website, you can view a summary of your purchases and tickets in your customer area.
  • Conduct and send you quality surveys about the services you have contracted with tagart.es and with third-party collaborators.

3) Product reservation service. We will process your data to manage the reservation you make for any of our products. Within the framework of this service, we may contact you to follow up on the reservation of the product and make our consultation service available to you.

4) tagart.es Customer Service . When you contact us through our Customer Service and provide us with your data, we process them for:

  • Manage a request, return or claim, as well as any queries you may have.
  • Send you invoices.
  • Contact you if we issue a security warning about one of our products or if we need to conduct security research on a product.
  • We may record customer service calls for quality and security reasons and for internal training purposes.
  • Virtual Customer Service. We can help you and respond to any request you make when using our virtual customer service.

5) Contests, raffles and/or activities, events organized by TRIBIDIS INTERNATIONAL, SL When you participate in a contest, raffle, event or other promotional activity organized by TRIBIDIS INTERNATIONAL, SL In this case we may use your data to:

  • Confirm your attendance at the event.
  • Send you a reminder of the day and time.
  • Contact you in the event that you are the winner of a contest or raffle

We organise and participate in different events that are organised both physically and virtually. For organisational reasons, it is important for us to identify which media are participating in covering the event or news, for which we will ask you for your contact details as a professional in the sector. We can also use this data, mainly the corporate email, to send you information about the time and place of the event, send you a reminder just before it takes place or send you other press releases.

6) Social networks . In the context of our social profiles, we may process your data when you interact directly with us and send us a direct message to respond to a request. We may also monitor mentions of our brand on social networks through public profiles.

7) Commercial Communications . If you authorize us, or if you are already a registered customer of tagart.es and have not told us not to send you commercial communications, we will process your data to send you advertising of our products and services, according to your profile, via electronic means. The advertising we send you will be adjusted to the information we have been able to identify from the purchases you have made, the information you have provided us and where you browse the tagart.es website. We may send you emails:

  • To send you the plans or shopping lists that you have saved in your account
  • To remind you of items you put in your shopping cart and didn't end up buying.
  • To inform you about the products on the website that you have shown interest in, as well as if you showed interest in a product on the website but did not end up purchasing it.
  • To remind you that you can purchase our products and services if we notice that you have not purchased from tagart.es for a while.

As you can see in our cookie policy, we use technologies similar to cookies, for example, pixels. The commercial communications we send you by email contain tracking pixels, which allow us to check whether you have opened the email or not, as well as other types of information such as the time of access, the type of browser, the operating system or the IP address from which you connect. If you wish to object, you can consult how to avoid this tracking in our policy on cookies and similar technologies.

You may opt out of receiving such messages at any time by following the unsubscribe link at the bottom of any communication.

In relation to the sending of advertising, we expressly inform you that we do not make automated decisions that affect you.

We also use social media marketing tools such as Facebook, Instagram or Twitter when marketing our products and services to potential customers. We use email addresses of users who have agreed to receive marketing communications to find similar people in the Facebook, Instagram or Twitter user base and target those new users with campaigns on those platforms, as well as to exclude current customers from marketing campaigns on those platforms. This is to ensure that we do not target you with direct marketing from which you would not benefit. We also use the parameters offered by those platforms to create audiences for marketing campaigns based on data from users of those platforms. Examples of parameters are demographics, location, age and interests.

These platforms offer you the ability to control the ads you see on their platform.

The data collected and processed by these platforms are governed by strict compliance with the EU privacy policy.

8) Analytics. Conduct internal analysis . For exclusively internal purposes and so that we can internally know which products or services are most in demand, which ones we need to improve or how we need to act in relation to our tagart.es channels, we may process your data in an aggregated manner (that is, in a way that does not identify you) or, where appropriate, in a pseudo-anonymous manner for:

  • Conduct socio-demographic analysis based on information obtained from purchases through the different tagart.es channels and information obtained from the use of other analytical methods such as cookies and similar technologies.
  • Conduct internal analyses and prepare studies, reports and statistics to enable the adaptation of tagart.es' activity and commercial information.
  • Understand the way in which customers in general interact with tagart.es to know the degree of satisfaction of our clients and users and detect those areas in which we can improve.
9) Product safety monitoring . We may contact you, by any means, in compliance with applicable regulations, through the contact information available in our databases, in relation to any information about the safety of our products.

IV. WHY DO WE PROCESS YOUR PERSONAL DATA? WHAT LEGAL BASIS DO WE HAVE FOR PROCESSING IT?

1) Sale of tagart.es products : When you buy from tagart.es, we process your data because we need it to be able to carry out the contract that binds us when you buy a product or the pre-contractual relationship in the event that we prepare a quote for you or need certain information prior to the purchase. To prevent fraud in the purchase, we process your data on the basis of the execution of a contract as this is a necessary step in the purchasing process. In this case, we inform you that an automatic verification will be carried out.

We may also process the data based on our legitimate interest, in the case of sending quality surveys on products purchased and services contracted with tagart.es and with third-party collaborators, and sending requests to evaluate the items purchased on tagart.es. We have carried out an assessment of interests and have determined that the surveys provide very relevant information for tagart.es as it allows us to follow standardized and comparable indicators to monitor, learn and improve in relation to the execution of the service. You can contact the Data Protection Officer to request more information.

We also understand that you may wish to stop receiving them and we respect that decision when you communicate it to us.

2) tagart.es Services : When you contract a service, we process your data because we need it to be able to carry out the contract that binds us when you contract a service or the pre-contractual relationship in the event that we send you a quote or we need certain information prior to the provision or contracting of services, for example, if you request an appointment for a service.

In order to prevent fraud in the contracting of services, we process your data based on our legitimate interest, as well as in the case of sending quality surveys on the contracted services, monitoring your budget through calls or emails or managing appointments based on the information collected. We have carried out a weighting of interests and have determined that the actions of monitoring your budget are part of the sales activity and the usual relationship with customers who request a quote on tagart.es. You can contact the Data Protection Officer to request more information.

We may also use your data to create profiles based on your use of the website to plan appointments and provide specialist advice based on consent.

We also process your data when you give us your consent to send you the newsletter or offers and promotions from tagart.es and on the basis of our legitimate interest in those cases in which there is a relationship with tagart.es and in which the information we send you is related to the products and services you have purchased or contracted.

3) tagart.es Customer Service : The legal basis for the processing is the pre-contractual relationship established with tagart.es, the execution of the contract that binds us in the event that you are a customer of tagart.es and compliance with legal obligations that may apply to us based on the query you make or the question you pose to us, as well as the legitimate interest in being able to provide you with the customer service you have requested, including the possibility of recording the conversation for quality and security reasons and for internal training purposes. We have carried out a weighing of interests and have determined that the information collected allows tagart.es to maintain a list of interactions that facilitates better customer service, contributing to the effective resolution of their problems or queries. You can contact the Data Protection Officer to request more information.

4) Contest, raffle and/or activity, event organized by TRIBIDIS INTERNATIONAL, SL : We process the data that you provide us with on the occasion of your participation in contests, raffles and/or activities or events organized by us on the basis of the contractual relationship that binds us in which there are bases or conditions of the promotion and, where appropriate, for example for the use of image, on the basis of your consent.

5) Social networks : The legal basis for processing this data is the contractual relationship or compliance with legal obligations in the event that you are already a customer of tagart.es and the legitimate interest of tagart.es to monitor on social networks the mentions made of our brand through public profiles. We have carried out a weighing of interests and have determined that tagart.es has a legitimate interest in monitoring this information available on public profiles, with the sole purpose of analysing the correct functioning of marketing campaigns. You can contact the Data Protection Officer to request more information.

6) Commercial Communications : We process your data to send you advertising based on the consent you give us and on the basis of our legitimate interest in those cases in which there is a relationship with tagart.es and in which the information we send you is related to the products and services you have purchased or contracted, as well as in those cases in which we use some marketing tools such as Custom Audience. We have carried out a weighing of interests and have determined that tagart.es has a legitimate interest in sending you advertising for its own products and services similar to those initially contracted, taking into account our sector (Retail) and the activity we carry out. To do this, we keep your purchase history and the information you have provided us when registering or contracting our services, and we will use the details of your purchases to offer you other products and services that are related to the information we have about you. You can contact the Data Protection Officer to request more information.

We also understand that you may wish to stop receiving our advertising and we respect that decision when you communicate it to us.

7) Analytics : In order to carry out internal analyses, the basis for processing your data in an aggregated or pseudonymous manner is our legitimate interest in improving our products and services, as well as improving and adapting our tagart.es Channels. Within the framework of these analyses, we may associate in an aggregated manner the information obtained with other information obtained from the use of other means of analysis such as cookies (Google Analytics) or even the information obtained in our facilities. We have carried out a weighting of interests and have determined that tagart.es has a legitimate interest in adapting the strategy and commercial offer of tagart.es based on the information obtained from the transactions carried out in the different sales channels, as well as in knowing the market in which it operates and its evolution, and in organizing its resources in the most efficient way in the process of selling products and services. You can contact the Data Protection Officer to request more information.

As part of our customer feedback and rating service (the “CRR service”), we may send you invitations to rate items you have purchased on tagart.es. Based on the review you have submitted, we may contact you, by any means, using the contact information we have in our databases based on compliance with the legal obligations corresponding to tagart.es in the event that we issue a security warning about one of our products or that we need to investigate cases related to the security of tagart.es products.

V. WITH WHOM DO WE SHARE YOUR PERSONAL DATA? WITH WHOM DO WE COLLABORATE?

In some cases, we provide your data (only when necessary) to third-party service providers. These providers may only use your data to provide the relevant services. Therefore, they may not use such information for their own purposes or pass it on to third parties. We may also be required by law to disclose your data to public entities, authorities or bodies. If this is the case, we only disclose what is strictly necessary.

Where necessary, the following categories of third parties may be aware of your data:

  • Spanish Postal Workers.
  • Email processors.
  • Printers.
  • Delivery companies.
  • Transport and storage companies.
  • Payment providers.
  • Companies that analyze the use of the tagart.es website on behalf of TRIBIDIS INTERNATIONAL, SL
  • Companies that customize the tagart.es website.
  • Companies that make our Customer Service Center accessible through social media and call centers.
  • Auditors, consultants, and other similar companies that provide consulting and auditing services.
  • Companies that provide marketing and advertising services to TRIBIDIS INTERNATIONAL, SL .
  • Other companies that provide services to TRIBIDIS INTERNATIONAL, SL and that need to access the data in order to provide the specific service.
  • We have signed the corresponding agreements with these companies that act as data processors to safeguard your personal data.

There are a number of services that may not be offered directly by TRIBIDIS INTERNATIONAL, SL and we have external collaborators who process the data on their own behalf.

When these companies act as data processors, we implement relevant agreements, technical and organizational measures to safeguard your personal data.

VI. DO WE TRANSFER DATA TO THIRD PARTIES FOR COMMERCIAL PURPOSES?

We do not pass on your data to third parties for commercial purposes, we will only send you commercial information about our products and services. We may offer you discounts and advantages with companies with which TRIBIDIS INTERNATIONAL, SL has reached commercial agreements, but we will not pass on your data to them, we will only send you information about their products or services if they have offered us relevant advantages.

VII. DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE OF SPAIN?

In order to provide any of the services we offer you through tagart.es channels, such as requesting an appointment for a specialist advisory service, purchasing through social networks such as WhatsApp, online shopping, collecting your order, evaluating purchased products, sending advertising, or in the event that you pay online with a credit card, as well as in the event that you contact tagart.es through social networks and we use your data to manage an incident or claim, we inform you that our suppliers may process your personal data in countries outside the EEA based on an adequacy decision by the European Commission or on standard contractual clauses approved by the European Commission and incorporated into our agreements. If you have any questions about international data transfers and the security measures we have implemented to ensure the protection of your personal data, please contact us through the contact form.

In the case of WhatsApp Business, a Facebook company, the service will be provided by WhatsApp Ireland Limited (an Irish company). However, because WhatsApp shares information with the rest of the Facebook group companies, using WhatsApp involves transferring personal data outside the EEA under US Contractual Clauses. If you decide to use WhatsApp as a means of communicating with tagart.es, we recommend that you review your privacy settings and read the WhatsApp Privacy Policy for more detailed information on how WhatsApp uses the personal data of users who use this service.

VIII. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

1) Sale of products : We retain your data about your purchases and orders in order to be able to answer any questions regarding the warranty, as well as other questions or complaints about the product, as well as to be able to prove that you have purchased through tagart.es for six (6) years. For tax purposes, we are required to retain invoice details as well as related documents such as requests for duplicate invoices or VAT refunds for ten (10) years.

2) tagart.es Services : We retain your data regarding the contracted services in order to respond to any questions regarding the warranty, as well as other questions or complaints about the product, as well as to be able to prove that you have purchased through tagart.es for a period of six (6) years.

In the case of surveys, we will retain your data for a maximum period of twelve (12) months.

For tax purposes, we are required to retain invoice details as well as related documents such as requests for duplicate invoices or VAT refunds for ten (10) years.

In the case of data linked to the tagart.es account profile, if you do not actively use your account or stop using said account, we will delete it after 5 years from the last interaction.

3) tagart.es Customer Service : Once any issue has been resolved through Customer Service, we will store this information for ten (10) years, so that we can provide you with better service if you need to contact us about the same matter in the future.

4) Competition, raffle and/or activity, event organized by TRIBIDIS INTERNATIONAL, SL . We retain personal data for the period necessary to comply with legal obligations.

5) Social networks : We will only retain the data that you provide us through networks to manage an incident or claim through the Customer Service for ten (10) years to the extent that any query is referred to the Customer Service.

6) Commercial communications : We will retain the data for advertising purposes for the same maximum period for which we will retain your customer profile data, that is, five (5) years from the last interaction. In the case of marketing tools, the retention period is three (3) months.

7) Internal analysis : The data will be kept for a maximum period of five (5) years.

8) Purchases made through www.tagart.es : retention period:

We retain your data about your purchases and orders in order to be able to answer any questions or complaints about the product, as well as to be able to prove that you have purchased through tagart.es for six (6) years. For tax purposes, we are required to retain invoice details as well as related documents such as requests for duplicate invoices or VAT refunds for ten (10) years.

IX. DO YOU KNOW YOUR RIGHTS REGARDING YOUR PERSONAL DATA?

If you wish to make a request to tagart.es related to your data and exercise your rights in this matter, contact tagart.es quickly and easily using the following contact form.

Right to access personal data. You have the right to obtain a copy of the personal data that tagart.es holds about you and information about how we use it. In general terms, these requests will be processed at no cost to the Data Subject.

Right to rectification You can ask tagart.es to update or rectify the personal data we hold about you.

Right to deletion . You can ask us to delete your data. Please note that such deletion may mean that we have to stop providing you with a service.

Right to object and restrict processing . You may object to the processing of your personal data or request that it not be used for certain purposes.

Right to portability . Provided the necessary requirements are met, you can request your personal data in a commonly used electronic format, and to have it transmitted to another third party of your choice.

Right not to be subject to an automated decision (including profiling) . You have the right not to be subject to a decision based solely on automated processing.

Right to revoke consent If you have given us your consent for a specific data processing, we inform you that you can withdraw it at any time.

Right to lodge a complaint with the Spanish Data Protection Agency . If at any time you are dissatisfied or concerned about how we respond to your request, you can lodge a complaint with the Spanish Data Protection Agency.

X. DO YOU HAVE QUESTIONS ABOUT YOUR PERSONAL DATA?

If you want to make a request to tagart.es related to your data and exercise your rights in this matter, contact tagart.es quickly and easily through the contact form.

TRIBIDIS INTERNATIONAL SL has appointed a Data Protection Officer whom you can contact. Please note that we will not be able to address any other issues that are not related to personal data through this mailbox.

Data Protection Officer: dpo@tagart.es

If you have a profile or account, you can make any changes to your personal data directly in your tagart.es profile by accessing it with your username and password, as well as modify your preferences regarding the sending of commercial communications.

What should you do with “fake messages”?

Prize offers are often circulated via email, social media, or text message that do not come from tagart.es. They usually offer a gift voucher. Such “phishing” promotions illegally use the tagart.es name and logo to obtain personal data or to trick you into getting money.

We recommend that you always verify the sender of such email. You can recognise official TRIBIDIS INTERNATIONAL SL emails by the sender's email address @tagart.es.

TRIBIDIS INTERNATIONAL SL does not use WhatsApp to send prize promotions.

If you are not sure whether an email or a promotion (prize) from TRIBIDIS INTERNATIONAL SL is authentic, please contact us. On the website of the National Security Institute www.incibe.es you will find more information on what you can do to use the Internet safely.

XI. CAN THIS PRIVACY POLICY BE MODIFIED?

Yes, this privacy policy may be updated. This privacy policy is dated 01/04/2022.

We recommend that you read this privacy policy regularly. Should significant changes be made, we will notify you separately.